Shipping policy
Shipping Policy
At Auraviva Jewellery, we place great importance on ensuring that your orders arrive quickly and securely. Below are our shipping options and policies:
Shipping Options and Delivery Times
-
Free Shipping within Germany
Shipping method: Standard shipping (Die Post, Luftpolster).
Estimated delivery time: 2–4 working days. -
Free Shipping within the EU
Shipping method: Standard shipping.
Estimated delivery time: 4–8 working days. -
International Shipping
Flat rate: €7.90 for orders under €100.
Free shipping for orders over €100.
Delivery time: Varies depending on the destination, typically 7–14 working days.
Customs and Tax Information
- Within the EU: No customs duties or import taxes apply.
-
Outside the EU: Shipments may be subject to customs duties, taxes, or additional charges, which are the responsibility of the recipient.
Please check with your country's customs authorities for any applicable fees.
Important Notes
- Refusal of Acceptance: If you refuse to accept a package, any incurred costs (e.g., return shipping or customs fees) will be deducted from your refund.
- Changes or Cancellations: Orders cannot be modified or canceled after confirmation, as processing and packaging begin immediately.
Contact
For shipping inquiries, please contact us at:
Email: auravivajewellery@gmail.com
We strive to provide you with a smooth and enjoyable shopping experience!